FAQ

General Questions

How can I learn more about Aurora Health Care Foundation?
Visit advocatehealth.org/foundations/advocate-aurora to learn more about the impact of philanthropy and additional ways to give or contact us at diy-fundraising@aah.org.

How can I learn more about Aurora Health Care?
Visit aurorahealthcare.org to learn more about our commitment to leading the way in health care.

What is DIY Peer-to-Peer fundraising?
DIY - Do It Yourself - fundraising is a form of peer-to-peer fundraising where you decide what type of fundraising activity you want to engage your friends and family. You share your story and your personal fundraising page with your friends and family to raise funds for a hospital or program that is meaningful to you.

How do I make a gift in support of a fundraiser?
The easiest way to make a gift is online via the fundraiser’s personal page. Did you receive an email with a link to a fundraising page? Simply click donate on that page to make a gift in support of their efforts. Or you can search for a fundraiser or team by name.

Will I receive a receipt for my donation?
Yes, you will receive an email confirmation of your gift that also has a PDF file attached of your tax receipt. Please keep a copy of the email and tax receipt for your records as you will not receive another receipt in the mail.

Can I donate by check?
Yes, please complete this form and send it with your check made payable to Aurora Health Care Foundation. Make sure to let us know whose fundraiser you are supporting.

Do you accept corporate matching gifts?
Yes, please check with your company’s human resource department to verify if they offer this for health care organizations and to obtain the matching gift form to complete. You may also search our database to see if your company has a matching gift program. If you made your gift online, please include a copy of your gift receipt when you submit the completed matching gift form to:
Aurora Health Care Foundation

Gift Processing Center
2025 Windsor Drive
Oak Brook, IL 60523

I don’t want to receive further fundraising communication from Aurora Health Care. What should I do?
Please contact us at diy-fundraising@aah.org and we would be happy to assist you in updating your communication preferences.

Who do I contact if I have questions?
Please contact us at diy-fundraising@aah.org and we would be happy to assist you.

Participants/Fundraisers Questions:

I would like to hold a fundraiser. How do I get started?
Great! You will need to start a fundraiser by selecting what type of fundraiser you would like to do.

What type of fundraising activities can I do through the DIY program?
We have four categories of fundraisers:

Need additional fundraising ideas?

What can I fundraise for?
There are a variety of programs that need your support. During the registration process you will first select the hospital/site of care you wish to support and then a menu of funding opportunities will be provided to select from. If the area you are looking for is not listed, please contact us at diy-fundraising@aah.org for more information.

Can I support a fund or program at one of the Aurora Health Care hospitals?
Yes, during registration after selecting the hospital you wish to support a menu of funding opportunities will be provided to select from. If the area you are looking for is not listed, please contact us at diy-fundraising@aah.org for more information.

How do I set up my personal page?
First, log in to your Participant Center. Select the personal page tab. In addition to adding your name and a photo, we recommend that you add a personal message to share why you are fundraising for this particular Aurora Health Care site or program.

I don’t see the program/area I want to support in the list. What should I do?
Please contact us at diy-fundraising@aah.org for more information. We will do our best to match the area you wish to support so you can complete your registration.

How do I get started in my Participant Center?
Please see these instructions to help you get started in your Participant Center by personalizing your fundraising page.

How do I personalize my fundraising page?
Log in to your Participant Center.

I want to add a photo to my page, how should I format it?
Image files should be either gif, jpg or png. The maximum file size is 4 MB.

How do I remove my fundraising page?
Please contact us at diy-fundraising@aah.org and we would be happy to assist you.

I need help fixing my fundraising page. Who can I contact?
Please contact us at diy-fundraising@aah.org and we would be happy to assist you.

I want to send emails to my friends and family to share my fundraising page. How can I do that?
It’s easy! Log in into your Participant Center to send an email after updating the email template we have provided. Share your story in the email to make it more impactful and send to your friends and family. A link to your personal fundraising page will be included in the email.

Can I accept cash and check gifts from family and friends for my fundraiser?
The easiest way to accept gifts is via your online fundraising page. If an individual gives you a gift via check or cash, please complete this form and submit the gift for processing. Please do not send cash in the mail. Submit one check for the cash gifts with a listing of the individual donors and their contact information so they may be recognized and receipted for their gifts.

What happens if I don’t meet my fundraising goal?
The fundraising goal is a target goal that you set. Meeting or exceeding your fundraising goal is cause for celebration. There is not a penalty if you do not meet your goal.

I forgot my password to access my participant page.
Reset your password here.

Can I use an Aurora Health Care logo on my webpage and in emails I send to friends and family?
Please read the terms and conditions of creating a fundraiser for Aurora Health Care.

Can I post information on Social Media about my fundraising efforts?
Yes! Make sure to share a link to your personal fundraising page.

If I have other questions, who should I reach out to?
Please contact us at diy-fundraising@aah.org.

Is there an age requirement for starting a fundraiser?
Yes, an individual needs to be 18 years or older to register and start a fundraiser for Aurora Health Care. A parent or guardian will need to register, but you may incorporate the child’s name on the personal fundraising page.

Is there a fee for creating a fundraiser and a personal page?
No, there is not a required registration fee for creating a fundraiser, but you may wish to make a personal donation to start your efforts.

How can I check my personal fundraising totals?
You can log in to your Participant Center to check on the progress of your fundraising efforts. Online donations are automatically processed and added to your fundraising total. You can also thank your supporters and send them an update on your efforts while logged in.

How can I thank my supporters?
It’s easy! Log in to your Participant Center and send an email to your supports. We have provided a template with a message to get you started. Personalize the message to make it more impactful and send it right from your Participant Center.